ROI Calculator

Real-time customer service optimization ROI calculator

Detailed ROI Calculator

Edit inputs and constants - results update in real-time

Configuration Parameters

Total Volume

Agent Count

Call AHT (mins)

QA Coverage %

Eval Time (mins)

Chat Mix %

Call Mix %

Email Mix %

Per Agent License Cost (Monthly)

Average Calls Per Agent Per Day

Agent Hourly Pay ($)

QA Auditor Pay ($)

AHT Reduction %

ACW Reduction %

ACW per Interaction (mins)

Dispo Automation %

Dispo Time (secs)

Chat AHT (mins)

Chat Containment %

Call Containment %

FCR Improvement %

Repeat Call Rate %

QA Assignment (mins)

QA Reduction %

Calculated Fields

Level AI ARR

$135,000

Agent Count × $75 × 12

Chat Volume

135,000

Call Volume

270,000

Email Volume

45,000

Evaluations/Month

9,000

Calculation Results (Real-time)

AHT Savings

$1,687,500

ACW Savings

$337,500

Dispo Savings

$393,750

Agent Efficiency

$562,500

QA Eval Savings

$108,000

QA Assign Savings

$37,800

QA Efficiency

$337,500

Containment Savings

FCR Savings

Reduced Contacts

Total Annual Savings

$1,125,000

ROI Multiple

8.3x

Formulas (Editable)